February 7, , update for Outlook (KB)
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Q: Why am I not receiving emails in Outlook? I can send emails to others but can’t receive them instead. Can someone tell me how to fix this Outlook not receiving emails issue? Outlook is one of the most popular email servers and management applications out there that is owned by Microsoft. Needless to say, it is extremely popular since it provides such reliable and efficient support.
Though, there are times when users often suffer from unwanted issues related to their Outlook account. For instance, the Outlook app not receiving emails is one of these issues that can be caused by several factors.
In this guide, we will teach you what can cause this problem and how to fix Outlook not receiving emails in different ways. LA lot of times, while working on Outlook, users discover that they are not able to receive emails sent by others. Before we discuss ways to fix Outlook not receiving emails, let’s quickly consider what could have caused this issue to begin with. As you can see, there could be all kinds of reasons for not receiving emails in Outlook or any other version. There are different solutions to the different causes.
You can kindly check below. First of all, Let’s start with a video we curated for you, which covers the most common reasons that cause Outlook not receiving emails, and how to fix them accordingly.
You can explore more from Wondershare Video Community. Hopefully the video has solved your problem, but if not, no worries, below are some other solutions we prepared for you:.
Before you take any drastic measures, make sure that you have checked the Junk folder in Outlook. Chances are that you could have got the email, but Outlook marked it as junk instead. This will move the email to your inbox and would make sure the same action won’t take place for the respective email id again. Chances are that there could be a problem with your system’s internet connection. Therefore, you can restart your computer and make sure it is connected to a stable connection.
Also, Outlook’s service might be down currently as well. Simply go to Outlook’s Service Status page and check its current status. If it is marked red, then it means Outlook is not available presently. Needless to say, if your inbox is full and does not have enough free space, then Outlook would not receive emails. To fix this, you can just go to the Junk, Inbox, or any other folder and delete all the unwanted emails.
You can also try the Sweep feature on Outlook, which would automatically delete old emails from a sender. The new versions of Outlook inbox have two default folders — Focused and Other. It automatically prioritizes our important mails in the Focused folder. If you think that Outlook not receiving emails, then check the Other folder. Some emails might be present in the Other folder instead.
Simply select them, go to the “Move” feature and choose to move it to the focused folder. You can also choose to always move the emails from this sender to the focused folder.
To make it easier for us to prioritize our emails, Outlook lets us set different filters on the Inbox. Though, chances are that you could have set a filter on Inbox before and might not remember it now. In this way, you can see all the recent emails that could have been blocked by the filter.
If you have added the particular user to Outlook’s blocked user’s list, then you won’t be able to receive an email from them. Sometimes, we add someone to the block list and forget it afterward. This will display a list of all the email ids that are blocked by you. Just click on the adjacent delete button to remove them from your blocked user’s list. One of the best things about Outlook is that it lets us create strict rules for incoming and outgoing messages.
Though, if you have set any strict rule, then it can cause issues like Outlook not receiving emails. By default, Outlook lets us connect a maximum of 20 email accounts in one place.
Though, if you have connected multiple accounts, then it can block certain emails and cause Microsoft Outlook not to receive email error. From here, you can remove any email account that is no longer active. Sometimes, due to suspicious activity or security reasons, Microsoft ends up blocking an Outlook account. You can just visit your Outlook account online and check if it is still working.
To unblock it, you can just send an authentication code to your phone number and verify it on Outlook. Just like every other email server, Outlook also refreshes the folder automatically in the background.
Though, if you are not receiving emails in Outlook , then make sure this option is enabled. You can also change its frequency from here to a suitable time like minutes. While setting up your account, chances are that you could have entered incorrect details. To verify this, go to the account settings or choose to add your account again.
Make sure that the email id and the password are correct. Sometimes, a firewall or anti-malware app can also block certain network connections. To fix this, you can just disable the firewall settings on the system or uninstall any suspicious application on your own. Apart from that, if there is any recent plugin that you have added to Outlook, then consider removing it as well. By the way, you can also learn how to fix Outlook outbox not sending issue.
By now, you would certainly be able to fix the Outlook not receiving emails issue by following the above-mentioned suggestions. Furthermore, consider following these tips to protect your emails and use Outlook like a pro. To protect your email account, make sure the two-factor authentication feature is enabled.
In this way, every time someone tries to access your account, they would have to verify it by entering a one-time generated code. The code would be sent to your phone and thus it will minimize the chances of getting your account hacked. Outlook lets us add some trusted devices on which we can simply log-in without entering the authentication code all the time. Just go to your account’s security settings and make sure that only reliable devices are added here.
Make sure that you have a secure alphanumeric password for your Outlook account. Also, consider changing the password of your account every few months to ensure that it won’t be leaked. Since Outlook stores all the data on the local storage, you can consider saving it beforehand.
You can simply maintain a second copy of your PST files and save them to another location. If the files are deleted, then you can always use Recoverit Data Recovery by Wondershare to extract the lost Outlook emails. The professional tool can fix all kinds of PST files, damaged under different scenarios. The tool will maintain the integrity of the Outlook data and won’t access your email content in the process.
Since it has a user-friendly interface, you can just follow a click-through process to repair your PST files easily. There you go! After reading this extensive guide on how to fix Outlook not receiving emails, you would be able to fix this issue. As you can see, there can be all kinds of triggers and problems causing Outlook not receiving emails.
Though, to make your job easier, we have listed several quick and smart techniques to fix this situation. Furthermore, if you have any other solution that we have missed, then feel free to let us know about it in the comments.
Also, consider sharing this guide with your friends and teach them how to fix Microsoft Outlook not receiving emails problem too. There could be a problem with the network connection of your computer.
A system component like a firewall might be blocking the mails from coming. The mails could be stored in the spam folder instead of the main inbox. Your email account might not be properly synced with Outlook. You could have entered the wrong account credentials or configuration details. Outlook’s server might be down or the email client can be unavailable. Set up 2-factor authentication To protect your email account, make sure the two-factor authentication feature is enabled.
Verify all the trusted devices Outlook lets us add some trusted devices on which we can simply log-in without entering the authentication code all the time. Keep changing your password Make sure that you have a secure alphanumeric password for your Outlook account.
Maintain a backup of your Outlook data Since Outlook stores all the data on the local storage, you can consider saving it beforehand. Try It Free.
Microsoft outlook 2016 not sending or receiving emails free download.
If you can’t reach either of those two websites, see Troubleshoot network connectivity problems in Internet Explorer. I can’t send or receive messages in Outlook. Is Outlook disconnected? Check the bottom of your Outlook window. If you lose your connection to the internet, Outlook won’t be able to send your messages.
Open a browser, such as Internet Explorer, Edge, or Chrome. If that doesn’t fix the problem, see the next section. Now try to send the message again. Need more help? Get support. Expand your Office skills. Was this information helpful? Yes No. Any other feedback? The more you tell us, the more we can help.
How can we improve? Send No thanks. Thanks for your feedback, Raymond. How the box get checked in Outlook is still a mystery because you really have to go out of your way to check that box. I use Outlook interior to send emails. But it got strike in Outbox. Kishore: I am not sure I quite understand your question. Your email address will not be published. Notify me of follow-up comments by email. Notify me of new posts by email. Necessary cookies are absolutely essential for the website to function properly.
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But opting out of some of these cookies may affect your browsing experience. Necessary Necessary. Non-necessary Non-necessary. I can’t find the link right now to send to you, but one of my colleauges had the same issue so i sent them a step by step description of what I did to fix the problem.
I hope it will help fix your issue. Please respond to me to let me know if it helped you. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community.